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Customer Service

We understand that a good night’s sleep is essential for your well-being, and our team of dedicated customer service representatives is here to make sure you find the perfect bed for your needs.

Frequently Asked Questions

Bamboo Mattresses is an exclusive online store, we do not have any physical stores. We offer Cash on Delivery for peace of mind. Contact us to book your delivery

Rest assured, your safety is our top priority when shopping on the website. We have taken extensive measures to ensure a secure and protected environment for both our data and our valued customers.

Absolutely! We are pleased to offer same-day delivery for items that are currently in stock. When you place an order for an in-stock item, we’ll make sure it gets shipped and delivered to you on the same day. It’s our way of providing you with the fastest and most convenient service possible.

We appreciate your interest in collecting your order directly from our warehouse. However, for security reasons, we do not currently offer the option for customers to personally collect their orders from our warehouse.

We charge a standard fee of R395 for all areas in Gauteng, Contact us for all areas out side Gauteng

At Bamboo Mattresses, we want you to be completely satisfied with your mattress purchase. That’s why we offer a 100-day trial period to ensure your ultimate comfort and peace of mind.

During this trial period, you can enjoy sleeping on your Bamboo mattress in the comfort of your own home.

If, within the 100-day trial period, you find that the Bamboo mattress isn’t meeting your expectations or preferences, you have the option to return it. Simply contact our customer support team, and we will guide you through the return process.