Returns & Refunds

Return Policy

All items purchased from Bamboo Mattresses come with a 14-day money-back satisfaction guarantee. This money-back guarantee only applies to products which the customer could not inspect prior to purchase and delivery. This guarantee shall be calculated from the date of delivery of goods.

Transport charges paid by the customer shall not be refunded under the 14-day money-back guarantee.

All qualifying purchases to be returned under the 14-day money-back guarantee must be ready for collection by our transporters no later than three days from date of expiry of the money-back guarantee. Should goods not be ready for collection by this time, the item shall no longer be accepted for refund.

Products returned must be adequately packaged in the original packaging and be in as-new condition. Where original packaging was discarded, it shall be the customer’s responsibility to ensure the item is packaged adequately to avoid damage in transit

Our contracted third-party couriers do not offer packaging services and may refuse to accept products without adequate packaging.

Refund Policy

Refunds are deposited directly into your credit card or bank account. This process may take up to 14 days. Refund processing time will only be commenced from the time goods are returned back to Bamboo Mattresses.