Privacy Policy

UPDATED JANUARY 2026-PRIVACY POLICY

1. Introduction

We value your privacy and explain here how your personal information is collected, used, and protected.

Bamboo Mattresses (“we,” “us,” “our,” “Company”) is committed to safeguarding your privacy and protecting your personal information in accordance with applicable laws and industry best practices. This Privacy Policy explains how we collect, use, process, store, share, and protect your personal data when you visit or interact with our website (bamboomattresses.co.za), our mobile applications, or any related services (collectively, the “Site”).
By using our Site or services, you consent to the practices described in this Policy

2. Information We Collect

We collect only the information necessary to process orders, improve services, and support customers.

2.1 Personal Information You Provide
  • Name, email address, phone number
  • Billing and shipping address
  • Account login credentials
  • Order and transaction details
  • Customer support communications
2.2 Automatically Collected Information
  • IP address and browser type
  • Device and usage data
  • Pages visited and interaction behavior

3. How We Collect Information

Your data is collected directly from you, automatically through technology, or via trusted partners.

Information is collected through:

  • Forms, checkout processes, and customer communication
  • Cookies, analytics tools, and website logs
  • Authorized third-party platforms where permitted by law

4. Purpose of Collection and Use

Your data is used strictly to deliver products, improve experiences, and meet legal obligations.

We use personal information to:

  • Process and deliver orders
  • Verify identity and prevent fraud
  • Communicate order updates and service notifications
  • Provide customer support
  • Send marketing communications (only with consent)
  • Improve website performance and user experience
  • Comply with legal and regulatory requirements

We do not sell personal data.

5. Cookies and Tracking Technologies

Cookies help us enhance site performance and personalize your shopping experience.

  • We use cookies and similar technologies to remember preferences, analyze traffic, and optimize functionality.
  • You may disable cookies via browser settings; however, some features may not function properly.

6. Sharing and Disclosure of Information

We share data only with trusted partners or when legally required.

Information may be shared with:

  • Payment processors and logistics partners
  • Website hosting and analytics providers
  • Legal authorities when required
  • Successor entities during business restructuring

All third parties are contractually obligated to protect your data.

7. Data Security and Protection

We use industry-standard safeguards to keep your information secure.

  • We implement technical, administrative, and physical security measures to prevent unauthorized access, misuse, or disclosure.
  • While we strive for maximum protection, no digital system is completely risk-free.

8. Data Retention

We retain your data only as long as necessary for business or legal purposes.

Personal information is stored only for the duration required to fulfill orders, comply with accounting and tax laws, or resolve disputes.

9. Your Rights and Choices

You control your personal data and how it is used.

Subject to applicable laws, you may request to:

  • Access or update your information
  • Request deletion of personal data
  • Withdraw marketing consent
  • Restrict certain data processing

Requests can be made using the contact details below.

10. Children’s Privacy

Our services are not intended for children.

We do not knowingly collect personal data from minors. If such data is identified, it will be promptly deleted upon notification.

11. Updates to This Policy

This policy may be updated to reflect legal or operational changes.

Any updates will be posted on this page with a revised “Last Updated” date. Material changes may be communicated directly.

12. Contact Information

 You can contact us anytime regarding privacy or data concerns.

Bamboo Mattresses

📍 Address:
Unit 10, Industrial Park, Corner River & Granite Road, Kya Sands, Randburg,
Gauteng, South Africa
VAT # 4550313250
Registration # 2020/484793/07

📧 Email:

info@bamboomattresses.co.za

sales@bamboomattresses.co.za

 

📞 Phone: +27 73 709 4382

Working Hours:
Monday 09:00 am - 05:00 pm

Tuesday 09:00 am - 05:00 pm

Wednesday 09:00 am - 05:00 pm

Thursday 09:00 am - 05:00 pm

Friday 09:00 am - 05:00 pm

Saturday 09:00 am - 05:00 pm

Sunday 09:00 am - 05:00 pm